Tesla retracts its discounts and free supercharging due to bad weather

02 January 2023

According to reports, Tesla has told some of its customers that they will not be able to take advantage of its latest incentive offers because of the adverse weather conditions.

Earlier this month, Tesla offered a discount of $3,750 on the Model 3 and Model Y, as well as 10,000 free Supercharging miles, to customers who placed their orders and took delivery of their vehicles by the end of the month. After one week, the discount was increased to $7,500 for those who agreed to accept delivery by the end of the year. To qualify for the promotion, consumers had to meet these conditions.

As a result of this promotion, Tesla acquired a number of new customers. However, some of these customers have recently been informed that the incentives will not be available to them because adverse weather is preventing the delivery of their new electric vehicles.

This is the content of Tesla's message to the affected buyers: "Hi [buyer], The bad weather from last week has caused a delay in the delivery of your car and it will not arrive before the previously scheduled appointment. We will need to reschedule your appointment for the first week of January due to the current estimated time of arrival for your car. Please be aware that if you take possession of the vehicle in 2023, you will not be entitled to the $7,500 adjustment or the free supercharging miles associated with your account."

A Tesla customer, who wishes to remain anonymous and tweeted a screenshot of the company's reply, is not the only one experiencing this issue. Some customers have had similar experiences with offers being removed due to circumstances beyond their control this month, while others have had the opposite experience.

The person who shared the screenshot of the company's reply claims that they do not blame Tesla for the weather, but that they only made the purchase because of the incentives. They believe that it is still the company's obligation to fulfill their delivery date of December 31. They are considering returning the ordered Model Y, filing a complaint against the company, and requesting a full refund, including the first payment made. They are waiting to see how Tesla will respond.

One Tesla fan estimates that the adverse weather has affected around 10,000 vehicles. While it is possible that Tesla's explanation is a valid one, if the company wants to maintain good relationships with its customers and avoid legal issues, it should honor its incentive offers. If it does not, customers like the one we have been discussing may never support the brand again.

Via